Terms of Service

1. Agreement and provider

These Terms govern access to the Pijon website, studio console, SDKs, APIs, documentation, support, and anti-cheat services (“Service”). The provider is [Pijon legal entity], company number [number], at [address]. By creating an account, purchasing a plan, or using the Service, the customer agrees to these Terms and any applicable order form.

2. Business use and authority

The Service is intended primarily for game studios, publishers, developers, and other professional users. A person accepting these Terms for an organisation represents that they have authority to bind it. Consumer rights that cannot lawfully be excluded remain unaffected.

3. Accounts and roles

• Provide accurate registration, billing, and contact information.
• Use individual accounts; shared credentials are prohibited.
• Protect authentication factors, API keys, signing secrets, and recovery codes.
• Assign roles according to least privilege and remove access promptly when personnel change.
• Notify Pijon without undue delay of suspected compromise or unauthorised use.

The customer is responsible for activity performed through its accounts unless caused by Pijon’s breach of these Terms.

4. Plans, usage, and fees

Plan scope, included player volume, billing interval, and price are shown at checkout or in an order form. Core is a paid base subscription. Premium includes Core and adds premium features. Scale may be billed by measured monthly-player volume. Unless stated otherwise, subscriptions renew automatically for successive monthly terms until cancelled.

• Fees are exclusive of VAT and similar taxes unless expressly stated.
• The customer authorises the payment provider to charge recurring fees and applicable usage.
• Usage records generated by the Service govern usage billing unless the customer demonstrates a material error.
• We may change future pricing with at least [30] days’ notice; changes apply from the next renewal permitted by law.
• Overdue undisputed amounts may result in restricted access after reasonable notice.

5. Licence and permitted use

During an active subscription, Pijon grants the customer a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service and documentation for its own games and authorised studio operations, subject to the purchased plan. SDK redistribution is permitted only as embedded in the customer’s game under the applicable SDK licence.

6. Customer responsibilities

• Integrate the Service according to current documentation and maintain supported versions.
• Provide lawful player notices and obtain any required consent.
• Configure enforcement, retention, review, and appeals appropriately for the game and jurisdiction.
• Maintain authoritative server validation and secure customer-controlled infrastructure.
• Review evidence before high-impact action unless lawful and appropriate safeguards are configured.
• Respond to player requests, complaints, and appeals where the customer is controller.

7. Acceptable use

The customer and its users must not:

• reverse engineer, decompile, probe, or attempt to discover source code, model weights, detection thresholds, or non-public rules except where law cannot prohibit it;
• use the Service to develop, test, distribute, or improve cheating tools or circumvention techniques;
• access another customer’s data or perform unauthorised security testing;
• upload malware, unlawful data, or material unrelated to legitimate anti-cheat operations;
• resell or provide the Service as a bureau service without written permission;
• interfere with availability, exceed documented rate limits, or bypass technical restrictions; or
• use evidence to discriminate unlawfully or impose sanctions without a reasonable policy and appeal process.

8. Anti-cheat outputs

Pijon provides signals, evidence, confidence assessments, and configurable recommendations. No anti-cheat system detects every prohibited action or eliminates all false positives. The customer controls game rules, sanctions, and player relationships. Pijon does not guarantee that a particular player cheated, that every cheat will be detected, or that the Service alone satisfies a customer’s legal obligations.

9. Data protection

Each party will comply with applicable data-protection law. The Privacy Policy governs data for which Pijon acts as controller. Where Pijon processes player data for a studio, the parties will enter into a Data Processing Agreement that addresses instructions, confidentiality, security, subprocessors, international transfers, assistance, deletion, and audits.

10. Confidentiality

Each party may receive non-public business, security, product, technical, or commercial information. The recipient will use confidential information only to perform the agreement, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality. Exclusions apply to information lawfully public, already known, independently developed, or lawfully received from a third party.

11. Intellectual property and feedback

Pijon and its licensors retain all rights in the Service, documentation, models, designs, and improvements. The customer retains its games, trademarks, content, and customer data. The customer grants Pijon the rights necessary to provide and secure the Service. Feedback may be used without restriction or payment, provided it does not identify the customer or disclose confidential information.

12. Third-party services

The Service may interoperate with app stores, cloud platforms, authentication providers, payment processors, communication tools, and customer systems. Third-party terms govern those services. Pijon is not responsible for third-party products outside its reasonable control but will use commercially reasonable care in selecting subprocessors.

13. Suspension

We may suspend affected access where reasonably necessary to address a security risk, unlawful use, material breach, non-payment, or harm to the Service or others. Where practicable, we will provide notice and limit suspension to the affected account, integration, or functionality. Emergency action may occur without advance notice.

14. Term, cancellation, and termination

The agreement continues while a subscription is active. Customers may cancel through account billing controls, effective at the end of the current paid period unless law or the order form requires otherwise. Either party may terminate for an uncured material breach after [30] days’ written notice, or immediately for insolvency, unlawful use, or an unremedied critical security threat.

After termination, access ends and data is returned or deleted according to the Data Processing Agreement and retention schedule. Provisions intended to survive include payment obligations, confidentiality, intellectual property, disclaimers, liability, and dispute terms.

15. Service changes and availability

We may improve or modify the Service, provided we do not materially reduce paid core functionality during a current term without a reasonable remedy. Beta features may change or be withdrawn. Planned maintenance and service-level commitments, if any, are described in the applicable order form or Service Level Agreement.

16. Warranties and disclaimers

Each party warrants it has authority to enter the agreement. Pijon warrants that it will provide the Service with reasonable skill and care and materially in accordance with documentation. Except as expressly stated and to the maximum extent permitted by law, the Service is provided without implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, or error-free detection.

17. Liability

Nothing excludes liability that cannot lawfully be excluded, including fraud, wilful misconduct, or liability for death or personal injury caused by negligence where applicable. Subject to that rule, neither party is liable for indirect, consequential, special, or punitive loss, or loss of profit, revenue, goodwill, or data, except where an order form expressly provides otherwise.

Each party’s aggregate liability arising from the Service should be capped at the fees paid or payable during the [12] months before the event giving rise to liability. Counsel must tailor exclusions, caps, data-protection liability, and security carve-outs to the final business and applicable law.

18. Indemnity

The customer will defend and indemnify Pijon against third-party claims caused by the customer’s unlawful data, game, enforcement policy, breach of acceptable use, or infringement by customer materials. Pijon will defend and indemnify the customer against a third-party claim that the unmodified paid Service infringes intellectual-property rights, subject to customary notice, control, cooperation, and remedy provisions.

19. Governing law and disputes

These Terms are governed by Belgian law, excluding conflict-of-law rules, and the courts of [city, Belgium] have exclusive jurisdiction, unless mandatory law provides otherwise. Before litigation, the parties will attempt in good faith to resolve disputes through authorised representatives.

20. General

Neither party may assign the agreement without consent, except in connection with a merger, reorganisation, or sale of substantially all relevant assets. Neither party is liable for delay caused by events beyond reasonable control. Notices may be delivered through the Service or to the contractual contact. If a provision is unenforceable, the remainder continues. The order form, these Terms, the Data Processing Agreement, and referenced policies form the entire agreement, with the order form controlling conflicts.

21. Contact

Questions about these Terms may be sent to legal@pijon.example or [postal address].